FAQ
Nailed It Denver’s mission is to provide the best mobile nail trimming experience for pet parents, dogs, cats and select small animals.
“The difference between a dog that is groomed every 3 – 6 months and a dog who is groomed every 4 – 6 weeks, is one thinks it’s being punished while the other thinks it’s a part of life.”
-Tammy Johnson Ellis
What is a drop in appointment?
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An as needed nail trim appointment for pets who don’t want to commit to our monthly service route.
If you are curious about our monthly subscription services at a lower cost ask your technician about how to get on our monthly subscription route during your first house call appointment with us.
What does the monthly subscription route entail?
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Your pet’s house call nail trims will be automatically booked once a month throughout the entire year. No need to be home or worry about scheduling! This service is a lower cost than our drop-in option.
* * If you miss or skip 2 or more appointments without a cancellation fee in a 6 month span your pet will no longer be eligible for our monthly subscription route.
Why are nail trims important?
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Dogs: “Regular nail trims are an important key to your dog’s comfort and health. Prolonged periods with long nails can cause injury along with long term arthritic changes and strain on major joints”
Cats: Besides saving your furniture, carpet, various limbs, and the family dog. Cats need nail trims to prevent their nails from painfully growing into their pads especially as they age.
Small animals: Many if not all species on our service list need regular nail trimming! Guinea Pigs nails curl into paw pads and make it hard to walk, Rabbits with long nails run the risk of ripping out when snagged in addition to Bearded Dragons who have super sharp claws that make it hard to handle them without incident.
How much does it cost?
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View our Services Page
Do you provide treats?
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Nailed It Denver prides ourselves on consistently using the “fan favorite” beef lung. It’s low carb, single ingredient and builds positive association with the nail trim processes. (treats are only offered to dogs)
Should I do a house call or nail trim clinic?
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Both are great services but they’re very different. We want to work together to figure out which environment your pet will thrive in. Take into consideration that our House Call services eliminate the amount of stress and stimulation that comes with a car ride, time waiting in line, and contact with other pets. In addition the time it takes out of your already busy schedule!
What forms of payment do you accept?
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- Cash and/or Card
- We do not accept checks
- Clinics and Drop-In appointments require full payment to book.
- House call subscription route requires a card on file.
How often should my pet's nails be trimmed?
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Dogs: The ideal nail length is short enough to not hear them clicking on the floor when they walk. Once at the preferred length most customers stick to a monthly schedule.
Cats & Small Animals: We have found 4/6 weeks is sufficient to keep an ideal length.
Do you clip or file nails?
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If your dog is comfortable with it, we prefer to clip then file with a Dremel rather than just using nail clippers. Filing leaves a smooth surface and allows us to safely get their nails much shorter than a traditional nail trim. In addition the dremel doesn’t create that uncomfortable pressure that nail clippers create when close to your dog’s quick.
Cats: We only clip cat nails.
What do I need to provide when you come to my home?
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We have found that providing services in a bathroom is best! When you eliminate routes of escape things go much smoother.
Dogs: Please have your pup on their collar and leash on when we arrive! If they wear a harness please still have them wearing a collar for us.
Cats: Please have a bath towel ready and secure them in a small room without furniture to get under. The key is closed doors!
Small Animals: Please have their environment easily accessible for staff.
Are you insured?
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Yes!
Do you have a mobile unit?
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No, we provide mobile nail trimming services right in the comfort of your home!
What if I'm unsure this service will work for my pet?
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We do assessments at our clinics! Please text us and we can let you know which clinic is best for us to take some time with your pet. (703)592-6926
What's included in your nail trim services?
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Information about what is included in a nail trim can be found here.
How long will my appointment last?
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All pets have what we call a “fuse” ; each appointment will go by quite quickly once we are introduced to your pet.
Do I need to be home for my house call appointment?
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The first time a member of our staff meets your pet we require a pet parent to be home. Then after it’s a case by case basis. But we love turn key clients!
Do you provide cat nail trimming services?
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Of course! We love our kitty clients! Though trimming cat nails is like handling TnT, our technicians are fully trained to handle fuzzballs born with weapons.
What small animals do you provide services for?
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Guinea pigs, bearded dragons, hedgehogs and rabbits.
What if my pet needs a muzzle?
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Nailed It Denver discourages the use of muzzles but if you would feel more comfortable having one handy you are more than welcome to provide one during the appointment
What if my pet is scared?
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If they liked it, Nailed It wouldn’t exist! General nervousness and scared behavior is not out of the ordinary for most pets.
Do I need to provide Vaccination Records?
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You sure don’t!
Why are cat services the same price as dog services?
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Maybe you have noticed. Cat nail trims go by quickly! Working with cats is like holding a stick of TNT. Their “fuse” is much smaller than a dog’s. You have to move quickly and efficiently to make the process as smooth as possible to avoid injury to pet and professional.
Aren't your furry buddy's paws supposed to be rough?
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This is actually a very common misconception. Dog paws are naturally thick, but they should not be overly dry. Dry dog paws are more prone to injury from splitting and cracking while healthy moisturized paw pads are more flexible and will actually allow for dogs to get a better grip!
Can I call Nailed It Denver?
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Due to lack of staff availability at this time we cannot take phone calls. Please text us and someone will get back to you as soon as possible: (703)592-6926
What are your Covid protocols?
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Cancellation Policy
48 hour cancellation policy is strictly enforced
Once your deposit is paid, your time slot is spoken for and no one else can book an appointment during that time. Therefore, a non-refundable fee of 100% of the total cost of your appointment is due when to secure your appointment slot. If there is no deposit on file this charge is incurred immediately to the card on file upon your appointment being cancelled/rescheduled within the 48 hour window.
We appreciate your understanding.